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Support

Get help with your account, order, Minecraft link or appeal.

Use private support for account and store issues, and the appeal route for moderation reviews.

United Factions is owned and operated by iWally IT.

NOT AN OFFICIAL MINECRAFT PRODUCT. NOT APPROVED BY OR ASSOCIATED WITH MOJANG OR MICROSOFT.

Support

Choose the right route

Do not send passwords, recovery codes, full card numbers or full bank details.

Account access

Use a private ticket for website account access, login trouble, profile changes or account security concerns.

Open a private ticket

Minecraft linking

Ask for help when your Minecraft account, Discord account or United Factions entitlement is not linked correctly.

Get linking help

Orders and payments

For order, payment, subscription, cancellation or refund questions, include the order number and Minecraft recipient username.

Payments and cancellations

Technical issues

Report website errors, entitlement delivery problems or game-service issues with screenshots, usernames and what you tried.

Report a technical issue

Ban appeal

Use the published appeal route so staff can review moderation evidence and account context in the right place.

Open the appeal route
Contact

Email or private support

Email: [email protected]

Private online support: open or follow a support ticket

Business and contact details Terms of Service & Community Conditions Privacy Policy

Message support

For private customer-service issues, use the form if it is available or email the support address above.